Data deletion

You can delete the data Criota holds from your Instagram or TikTok account at any time, in any of these ways.

1. From your Criota dashboard

Go to your profile, find the connected account, and choose disconnect. This deletes the access token immediately and stops any further reading of your account. Your Criota profile stays; only the connection goes.

2. From Instagram or TikTok

Removing Criota from your Instagram settings (Settings, Apps and websites) or your TikTok settings (Settings and privacy, Security and permissions, Apps and services) sends us a removal notice. We delete the connection and the handle the moment it arrives, and return a confirmation code to the platform where the request came from Meta.

3. Deleting your whole Criota account

Email privacy@criota.com from the address on your account. We delete the account, its social connections, and the content metrics we collected for you. Records of payments already made are kept for the period Australian tax and financial record-keeping law requires, and nothing else.

What is deleted

  • The access token that let Criota read your account, immediately.
  • Your Instagram or TikTok handle and platform user id from your profile.
  • The per-post metrics we collected from that account, on account deletion. While the connection is only disconnected, metrics already used to score and pay past campaigns are kept so that those payments can be explained, for at most twelve months after the campaign closed.

Questions

Write to privacy@criota.com. See also our Privacy Policy.

Data deletion